PlanBE Town Planning

PlanBE required a complete digital and operational overhaul that accurately reflected their expertise while reducing internal workload and improving enquiry quality.

Key challenges included
An outdated or fragmented digital presence
No centralised marketing or SEO strategy
Limited visibility across search engines and local directories
Manual and time consuming enquiry handling
Lack of streamlined intake and client onboarding systems
Increasing workload across multiple councils and regulatory environments
The need to scale without compromising professional standards or service quality

The business required a calm, capable operator who could manage multiple moving parts while allowing the planners to focus on technical planning work.